🔒 Privacy Policy

1. Overview

jb8 ("we", "us", "our") operates the online gaming platform accessible at jb8.xyz (the "Platform"). As a responsible operator serving Filipino players, jb8 is committed to safeguarding the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and applicable regulations issued by the National Privacy Commission (NPC).

This Privacy Policy describes the types of personal information we collect from you when you register, access, or use the jb8 Platform; how we use, store, share, and protect that information; and the rights you have with respect to your personal data. This policy applies to all users of the jb8 Platform, including registered account holders, visitors, and any person who interacts with our customer support team.

By registering an account or continuing to use the jb8 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the Platform and contact us to close your account.

2. Data We Collect

2.1 Identity & Contact Information

When you register a jb8 account, we collect personal information necessary to verify your identity and comply with our regulatory obligations, including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile phone number

2.2 Identity Verification (KYC) Documents

As required by PAGCOR regulations and our anti-money laundering (AML) obligations, we may collect copies of government-issued identification documents, including but not limited to: Philippine passport, SSS ID, GSIS ID, PhilHealth ID, UMID, or LTO driver's license. We may also collect proof of address documents such as utility bills or bank statements.

2.3 Financial Information

To process deposits and withdrawals, we collect financial information including your GCash or PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history on the Platform, and deposit and withdrawal records. We do not store full credit or debit card numbers on our servers.

2.4 Gaming Activity Data

We collect data about your activity on the jb8 Platform, including games played, bets placed, wins and losses, session duration, login timestamps, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

2.5 Technical & Device Data

We automatically collect certain technical information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited on the Platform.

2.6 Communications Data

We retain records of communications between you and jb8, including customer support chat logs, emails, and any feedback or complaints you submit.

3. How We Collect Your Data

jb8 collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and device data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from third-party risk management services; payment data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank).
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with our licensing and compliance obligations.

4. How We Use Your Data

jb8 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jb8 account, including verifying your identity and age.
• Service delivery: To provide you with access to games, process deposits and withdrawals, and deliver customer support.
• Regulatory compliance: To comply with PAGCOR licensing requirements, AML obligations, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing and promotions: To send you information about jb8 promotions, bonuses, and new games, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jb8 Platform.
• Legal proceedings: To establish, exercise, or defend legal claims involving jb8.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), jb8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to provide the jb8 gaming service), including account registration, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for jb8's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

jb8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention and risk management services, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory Authorities

We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jb8's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy practices of the acquiring entity.

6.4 Legal Claims

We may disclose your personal data to legal advisors, courts, or other parties where necessary to establish, exercise, or defend legal claims involving jb8.

7. Cookies & Tracking Technologies

jb8 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how users interact with the Platform, helping us improve performance and user experience.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the jb8 Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

jb8 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent, plus an additional period as required for legal compliance.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

jb8 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jb8 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of our systems and infrastructure.
• Multi-factor authentication (MFA) for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jb8 will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jb8:

• Right to be informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills.
• Right of access: The right to request a copy of the personal data jb8 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Minors

The jb8 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jb8 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the personal data, and return any balance in accordance with applicable regulations. If you believe a minor has registered on the jb8 Platform, please contact us immediately at [email protected].

12. Third-Party Links

The jb8 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jb8 Platform. jb8 is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

jb8 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered account holders via email or in-platform notification.

Your continued use of the jb8 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the jb8 Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.